Image Of Time Warner Cable TV Screen Initializing After Losing Signal I made the switch from Time Warner Roadrunner Internet service almost two years ago and am very happy with the FIOS internet service. I did not switch from Time Warner cable TV service to FIOS TV solely because of NY 1 local news service which is only available on Time Warner. However, over the last several months Time Warner cable TV service has declined significantly for me at Riverwalk. Two to three times a week, the cable signal is suddenly lost shutting off the television as it undergoes a rebooting process. It can take 10-15 minutes, sometimes longer, before TV service is resumed while undergoing the mysterious mystro initializing process. Despite the loss of NY1, I am very, very close to canceling Time Warner Cable and switching to Verizon FIOS TV. How is your Roosevelt Island cable and internet service? Jesse, a resident of Roosevelt Landings/Eastwood is not happy with Verizon FIOS service problems and reports:

Verizon is making a big push to break Time Warner’s monopoly on cable TV in Roosevelt Landings.

In October, I found a flyer outside my door offering a double play with Internet download speeds of 20 Mbps, more than twice what I was getting with TWC. Since the price was $20 to $30 less per month, I switched. No complaints the first month, but last month we had a random two-day outage because a wire became dislodged in the basement, requiring a visit from an on-site technician (who was very friendly) to repair.

Now extreme Internet slowness has been plaguing us for almost a month, and Verizon tech support doesn’t know what to do about it. I’ve been hung up on twice now by technicians who don’t understand the setup in Roosevelt Landings, and transferred in circles until I hang up myself in frustration. I’m seeing real download speeds of less than 1 Mbps, nowhere near the 20 Mbps I’m paying for. An online support chat this evening ended abruptly with no resolution, just another promise for a callback that I’ve yet to receive.

All of these headaches in such a short time makes me yearn for the Time Warner Cable service I once hated. In the three years I had their service, I never had a service call. Maybe it’s time to switch back? Anyone else experiencing similar issues?

Are you satisfied with your Roosevelt Island Cable and Internet service provider?