According to the Roosevelt Island Operating Corp (RIOC) Instagram Page:
Operation: Smooth Ride
Our RIOC Maintenance team is out in full force tackling potholes across the Island, making every drive a little smoother. We’ve already done a major audit of the most egregious potholes on our roads to help guide our work.
Now we need you to join the mission. 🕵️♂️
Welcome to the Pothole Patrol.
See a pothole? Report it through our Brightly system so our team can track it and fix it fast. Every report helps us stay ahead and keep Roosevelt Island moving safely.
Submit your request here: qrco.de/Brightly
Potholes are a problem all over New York City.
Thank you RIOC.
It’s a 3.6 mile loop, what is there to report ??? RIOC, you can walk it and note the issues quite quickly….
Also considering the roads under the bridge have been crumbling for years and RIOC staff drive over them every day with busses and maintenance vehicles etc I don’t buy how this is a “mission”…..
ps. speaking of infrastructure, what about the crumbling and closed East River Piers, all 3 on the west side of the Island, the crumbling walking paths, the steam tunnel that needs work done to it, the bumpy helix road from the bridge, the steel panel on the walking path behind Westview that has been there for years….the inconsistent signs that say to cyclists “yield to pedestrians” in one direction and the other direction on the same path it says “walk your bike”
Can we maybe have a whole of island transit plan for walking, cycling, cars, public transit etc as well as a long term plan to rehabilitate the roads and paths ?
What about the ramp their’s a big pothole their they missed. How about the uneven roadway by IS 217 I submitted 1 picture of the puddling when it rains by the crosswalk nothing been done?? Someone is going to fall and get hurt by the uneven roadway by IS 217!!
Thank you,
Rosemary Kleinberg
I would like to start submitting maintenance requests but the Brightly link given doesn’t allow new user signups. So what’s really the procedure to submit requests?
Susan,
There is indeed a link to sign up. Easy to miss though as it’s in small text.
It’s right under the continue button after accepting the terms of the website.
Susan,
I tested the link again, I get the sign up link from my phone, but nothing from my desktop computer…. argggghhhh lol
Well here it is April 1, 2026 and the pot hole is still on the ramp coming down to the island.
It would also be nice if we had a bank on the island.
East and West Main Streets under Queensboro Bridge are my fave potholes.
It’s archaeology powered by vehicles. Z bricks and who knows what else will appear from below. Am yet to disappear into said historical pits with my bike but am waiting for the day that I either go down, or flip forward and end up with a new front tooth grille.
A close second:
The helix is a delight as DSNY Sanitation trucks from College Point that are determined to collect 40ft recycling dumpsters at the AVAC facility crash and bang louder than an 80s hair metal drum solo from 2am onwards.
A delight for anyone living in the area.